Royal Bet Malaysia Privacy Policy – Our Player Data Protection Commitment

1Information We Collect From You

Royal Bet collects two types of personal data: information you provide directly to us, and data collected automatically as you use our platform. We only collect data that is genuinely necessary to deliver a quality service to you.

• Registration Information: Full name, Malaysian Identity Card number (MyKad), date of birth, email address, mobile number and the username you chose when opening your Royal Bet account.
• Identity Verification (KYC) Information: A copy of your MyKad, passport, or other identification document required to verify your identity for anti-money laundering (AML) compliance purposes.
• Financial Information: eWallet account details (Touch 'n Go, GrabPay, Boost, ShopeePay), DuitNow information, or bank account details for processing deposits and withdrawals via FPX (Maybank2u, CIMB Clicks, and others).
• Contact: Any messages, complaints or feedback you send to the Royal Bet support team via live chat, email or Telegram.

• Device & Technical Data: IP address, web browser type and version, device type and model, operating system, screen resolution, and time zone settings.
• Usage Data: Pages you visit within the Royal Bet platform, duration of each session, games played, bet amounts and frequency, and login and logout times.
• Cookie Data: Information collected through cookies and similar tracking technologies to enhance your experience. Further details are provided in Section 6.
• Location Data: General location information derived from your IP address for geo-zone compliance and account security purposes.

2How Royal Bet Uses Your Data

Royal Bet uses your personal data only for legitimate, clearly stated purposes. We will not use your data for any other purpose without your prior consent.

3Information Sharing & Disclosure

Royal Bet takes a strictly limited approach to sharing your personal data. We do not sell, rent, or trade your data. Sharing only occurs in the following limited and controlled circumstances:

• Trusted Third-Party Service Providers: Companies that assist us in delivering our services – such as gaming technology providers (Evolution Gaming, Pragmatic Play, PG Soft), payment processors and cloud infrastructure providers. All third parties are bound by strict data protection agreements and may only use your data for purposes we specify.
• Legal Compliance: Royal Bet may be required to disclose your data to Malaysian government authorities or law enforcement agencies where mandated by applicable law, court order or official investigation. We will endeavour to notify you of any such disclosure unless prohibited from doing so by law.
• Rights & Safety Protection: In situations where disclosure is necessary to protect the rights, property or safety of Royal Bet, our members or the public from a serious threat.
• Business Transfer: Should Royal Bet be involved in any merger, acquisition, or sale of assets, your personal data may be transferred to the new entity. You will be notified in advance and will have the right to object to such a transfer.

In all of the above cases, Royal Bet ensures that any data sharing is carried out with adequate safeguards and in full compliance with Malaysia's PDPA 2010.

4Royal Bet Data Security Measures

The security of your data is our highest priority. Royal Bet implements multiple layers of technical and organisational protection to ensure your personal data is always safeguarded against unauthorised access, use, disclosure, alteration or destruction.

5Your Rights as a Data Subject Under the PDPA

As a Royal Bet member and data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data. We are committed to making it easy for you to exercise these rights.

To exercise any of the rights above, please send a written request to Royal Bet's Privacy Officer at privacy@royalbet-vip.com. We will process your request within 14 business days and may require identity verification before fulfilling it.

6Royal Bet Cookie Policy

Royal Bet uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

You can change your cookie settings at any time via the control panel above or through your web browser settings. Please note: disabling certain cookies may affect the functionality of some Royal Bet platform features.

7Data Retention & Deletion

Royal Bet retains your personal data only for as long as necessary to fulfil the original purpose of collection or as required by applicable Malaysian law. The following guidelines govern our retention periods:

• Active Account Data: Retained for the full duration your account remains active and in use.
• Inactive Account Data: If your account has been inactive for 24 consecutive months, we will contact you to confirm whether you wish to keep it active. If no response is received within 60 days, the account and associated data will be archived.
• Financial Transaction Data: Financial transaction records, including deposits made via Touch 'n Go, GrabPay, FPX, and other methods, are retained for seven years from the transaction date in compliance with Malaysian financial regulatory requirements.
• KYC Data: Identity verification documents are retained for five years after account closure in accordance with anti-money laundering legislation (AMLA).
• Communication Logs: Customer support session records, emails and live chat messages are retained for two years for service quality and dispute resolution purposes.
• After Deletion: Data that has reached the end of its retention period will be securely deleted using methods that ensure it cannot be recovered by any party.

8Contact the Royal Bet Privacy Officer

Royal Bet has appointed a Data Protection Officer responsible for ensuring our compliance with all privacy obligations. You may contact us for any enquiries, concerns, or to exercise your rights:

We will acknowledge receipt of your enquiry within one business day and provide a full response within 14 business days. For more complex cases, the response period may be extended to 30 days, and you will be notified accordingly.

9Amendments to This Privacy Policy

Royal Bet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technologies used. Significant changes will be communicated to you via your registered email or in-platform notification at least 14 days before taking effect.

The last updated date is always displayed at the top of this document. Continued use of the Royal Bet platform after any amendments are published constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your privacy.