Not sure where to start? Find answers to your questions right here. We've compiled the most common questions from Malaysian players — covering registration, deposits, withdrawals, bonuses, and more.
Try a different keyword or contact our support team for direct assistance.
Registering for a Royal Bet account is quick and easy, and can be completed in 2–3 minutes only. Follow the steps below:
No documents are required at registration. Identity verification (KYC) is only required when withdrawals exceed RM3,000.
The minimum age to register and play at Royal Bet is 18 years old. All players are required to confirm that they are 18 years of age or older at the time of registration. Royal Bet strictly enforces this age requirement as part of our commitment to responsible gaming. Any account found to belong to a minor will be closed immediately and all balances forfeited.
No – each individual is only permitted to hold one active account at Royal Bet. Holding multiple accounts is a serious violation of our terms and may result in the closure of all associated accounts and forfeiture of all balances and bonuses. If you've forgotten your existing login credentials, use the "Forgot Password" function or contact our support team.
Identity verification (KYC) at Royal Bet is only required when withdrawals exceed RM3,000 per month. Accepted documents include:
Upload a clear photo or scanned copy to the "Account Verification" section in your profile settings. The review process is typically completed within 24 hours a day.
Log in to your account and go to Settings → My Profile to update your personal information. Changes to your phone number and email require OTP verification for security purposes. Your username and full name cannot be changed once KYC verification is complete – please contact our support team if you require an exception for a valid reason.
Yes, you may request account closure at any time by contacting our live chat support. Before the account is closed, any remaining cash balance will be refunded to your original payment method. The closure process takes 3–5 working days. If you need a temporary break from playing, consider the self-exclusion that is more flexible.
Royal Bet supports a wide range of local Malaysian payment methods:
No transaction fees are charged for any of the deposit methods listed above.
You can set your own daily, weekly, or monthly deposit limits via Settings → Responsible Gambling as a responsible gambling measure. Limits you set can be reduced immediately; increases are subject to a 48-hour cooling-off period.
All deposits via eWallet (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow) are credited to your account within in under 30 seconds after a successful payment. FPX deposits are also instant once the banking transaction is confirmed. If your deposit has not arrived after 5 minutes, check your e-wallet or bank statement — if funds have been deducted but your account has not been credited, contact support with proof of transaction.
Deposits can fail for a number of common reasons:
If funds have been deducted from your e-wallet or bank but your Royal Bet account has not been credited, save your transaction reference number and contact our support team immediately. We will resolve this within 1 working hour.
No — Royal Bet does not charge any processing fees for any available deposit method. The amount you deposit is credited to your account in full. Please note that some e-wallet or bank providers may impose a small charge on their end — this is outside Royal Bet's control. Check your e-wallet or bank's terms for more details.
Not recommended and may cause complications. To avoid issues during the withdrawal and KYC process, deposits and withdrawals should use the same payment method the same name with the Royal Bet account holder's name. Using a third-party account may result in your withdrawal being delayed or rejected until identity verification is completed.
Withdrawals are processed Monday to Sunday, 9am to 11pm. Requests submitted outside these hours will be processed on the next business day.
There is no limit on the number of withdrawals per day – you can make multiple withdrawals as long as the total does not exceed your daily limit.
Withdrawals may be declined or delayed for the following reasons:
Contact our live chat support with your withdrawal request number for an immediate check.
Royal Bet does not charge any processing fees for standard withdrawals. However, frequent withdrawals in small amounts (more than 3 times per day) may be subject to a small administrative fee of RM2 per transaction for the 4th withdrawal onwards on the same day. We encourage you to consolidate your winnings and make a single larger withdrawal to avoid this charge.
In general, withdrawals should be made to the payment method same with your deposit method for anti-money laundering compliance purposes. If your original deposit method is no longer available (e.g., the e-wallet account has been closed), please contact our support team — we will request additional verification documents before approving a withdrawal to an alternative method.
100% welcome bonus up to RM500 credited automatically when you make your first deposit after registering a new account. Make sure you do not cancel the bonus offer during the deposit process. Bonus funds will be credited to your account within minutes of a successful deposit.
Rollover requirement: 5x for Sports Betting, 8x for casino within 30 days. Example: Deposit RM100, receive a RM100 bonus, rollover 5x = you must wager RM500 before the bonus can be withdrawn.
Daily rebate is calculated based on your net losses from the previous day. The rebate rate depends on your VIP level:
Rebates are credited automatically every morning before 10am with no rollover requirements – you can withdraw directly to your bank account or e-wallet.
Rollover (or turnover) is the total amount you need to wager before you can withdraw your bonus. The simple formula is:
Total Rollover = (Deposit + Bonus) × Rollover Rate
Example: Deposit RM200 + Bonus RM200 = RM400 × 5x = total wagering requirement of RM2,000.
You can check your current rollover progress in the Account → Active Bonuses in your account panel.
Royal Bet offers a variety of ongoing promotions for existing members:
Check the page Promotions us for the latest offers.
Yes, you can cancel an active bonus before rollover begins by contacting our support team. However, once you start playing with your bonus balance (after any bet has been placed), the bonus can no longer be cancelled and the rollover requirement must be met before the balance can be withdrawn. If you do not want a bonus, select "No Bonus" during the deposit process.
Yes – all deposit methods supported at Royal Bet (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX) are eligible for the welcome bonus and all other promotions. No payment method is excluded from our bonus programme. The bonus amount you receive is the same regardless of which deposit method you choose.
Royal Bet offers over 2,000 games, including:
Yes. All games at Royal Bet use a Random Number Generator (RNG) independently audited by accredited third parties. RNG ensures every game outcome is completely random and cannot be manipulated by any party — including Royal Bet itself. Live casino games are streamed live from licensed studios, monitored 24/7 and cannot be altered.
Yes – most slots at Royal Bet are available in demo/free play mode for players who are already logged in. This lets you try new games, understand how they work, and experience the gameplay without using real money. However, winnings in demo mode cannot be withdrawn. To win real money, you'll need to play in "Real Money" mode.
Yes – the Royal Bet platform is fully optimised for smartphones and tablets. You can access all games, make deposits and withdrawals, and manage your account directly from your mobile browser (Chrome, Safari) with no app download required. The mobile experience is on par with the desktop version – all features are fully available.
RTP (Return to Player) varies by game and provider. On average, slots at Royal Bet have an RTP of between 95% to 97%. Baccarat has a house edge as low as 1.06% for Banker bets, while blackjack can be as low as 0.5% with the right basic strategy. You can check the specific RTP for each game in the game information (info button) before playing.
To change your password: Log in → Settings → Security → Change Password. Enter your old password, then your new password and confirm.
If you've forgotten your password: On the login page, click "Forgot Password" → enter your registered email or phone number → follow the instructions in the email/SMS. The reset link is valid for 15 minutes. Your new password must be at least 8 characters long, combining letters and numbers.
Two-Factor Authentication (2FA) adds an extra layer of security — even if someone knows your password, they still cannot log in without the OTP code from your phone. To enable it: Log in → Settings → Security → Two-Factor Authentication → follow the instructions. We highly recommended all players enable 2FA, especially if your account holds a significant balance.
Your account may be locked for several reasons: too many failed login attempts (temporary 15-minute lock), suspicious activity requiring identity verification, or a self-exclusion request through our responsible gaming programme. Contact our live chat support with your username and registered phone number to identify the cause and resolve it quickly.
Royal Bet uses multiple layers of security to protect your data:
The Royal Bet support team can be reached via:
Our support is available 24 hours a day, 7 days a week including Malaysian public holidays.
Royal Bet offers betting on more than 30 sports and competitions, including:
Yes – the In-Play / Live Betting Royal Bet lets you place bets while a match is in progress. Odds are updated every few seconds based on how the game unfolds. You can bet live on Malaysia Super League matches, EPL, badminton tournaments, and more. Visit the Live Matches to view all ongoing matches.
Maximum limits vary by sport, league, and market type. Higher limits are available for Platinum and Diamond VIP members.
Sports bets are usually settled within 5–30 minutes after the official result is announced. Winnings are automatically credited to your account balance once the bet is settled. For matches requiring re-verification or where disputes arise, settlement may take up to 24 hours. If your bet has not been settled within 24 hours of the match ending, please contact our support team.
Answers to the most fundamental questions – why over 500,000 players trust us
256-bit SSL encryption, independently audited RNG, and Malaysia PDPA 2010 compliance. All transactions are protected and your data will never be sold to third parties.
Touch 'n Go, GrabPay, DuitNow, Boost – all credited in under 30 seconds. eWallet withdrawals in 15–45 minutes. Minimum deposit from RM10 only.
Live chat in Bahasa Malaysia is available 24 hours a day, every day — no holidays. Average response time is under 2 minutes. We understand your issue and resolve it quickly.
More than just a RM500 welcome bonus – daily rebates with no rollover, live casino cashback, weekly reload bonuses, and a RM30 referral bonus are waiting for you every week.
Top slots, 24/7 live baccarat, football betting on Malaysia Super League & EPL, badminton, e-sports, 4D lottery — all on one smartphone-optimised platform.
5 VIP tiers — Bronze through Diamond. The more you play, the more privileges you enjoy, including higher withdrawal limits and dedicated VIP service.
The Royal Bet support team is available in Bahasa Melayu, 24 hours a day, 7 days a week. Or register a new account today and enjoy a welcome bonus of up to RM500!
Free to register. For adults aged 18 and above only. Please gamble responsibly.